Frequently Asked Questions-FAQ

Emergency

• My vehicle is damaged, and it is immobilized. Who should I call for help?

  In case of immobilization of the vehicle due to failure, call 1158 the Executive Lease Driver Service Line for accident care and road assistance (24 hours/ 7 days a week).

• My vehicle was stolen, what should I do?

  Report it immediately to the police and request a copy of the statement from the incident log.
  Contact the Executive Lease Accident and Theft Department at 2103493453. Make sure you have:

  • the copy of the theft statement from the incident log
  • the keys of the vehicle
  • the vehicle documents you have in your possession

  Following the above, schedule the delivery of a temporary replacement car, if this service is included in your contract.

   

• How do I deal with an accident?

  If you are involved in a car accident, and if the service is included in your contract, call the Road Assistance center (24 hours/ 7 days a week) in case it is not possible to move the vehicle. At the same time, Executive Lease provides you with the accident care service to record the event and the completeness of the data exchange, which you can activate either by road service or individually.

  Then contact Executive Lease’s Accident Department at 2103493453 and you shall be given all the necessary advice in order to plan the repair and the provision of a replacement vehicle, if this service is included in your contract.

   

• What do I do in case of broken glass of my vehicle?

  In case of broken glass of your vehicle, if this service is included in your contract, contact the Accident Department of Executive Lease at 2103493453 for all necessary details.

• My vehicle will remain in the workshop, how can I get a replacement vehicle until it is repaired?

  To pick up a replacement vehicle, if your contract includes maintenance and the terms described therein, you should contact Executive Lease Technical Department at 2103493410-422. Our technical consultants will then approve & activate the booking service so that we can provide you with a substitute car upon your request, at no extra charge.

• I received a ticket for my company vehicle, what should I do?

  Upon receiving a ticket for any violation you have made, you must pay it at the relevant public office. If payment is delayed additional fines are imposed.